Contact & support

Stuck mid-availment, paid but didn't get your Annex A, or entered the wrong TIN? We can help — and you won't lose your place.

Email us

etmtaxagentofficeinc@gmail.com — we aim to reply within 1 business day.

To help us help you faster, include:

• The email address on your account.
• Your payment reference (if your question is about a payment).
• A short description of what you expected vs what happened.

For your safety, do not email your full TIN or card details. We'll verify your identity securely if needed.

Common issues

• Paid but no Annex A: your paid years are kept — you can regenerate. If it still won't generate, email us.
• Wrong TIN on first generation: contact us before trying again; we'll reset the binding.
• Payment confirming forever: you have not been double-charged; email us with your payment reference.
• Where's my official receipt? The BIR official receipt for your service fee is mailed to you, or you can pick it up at our office (address below).

Official receipts & office pickup

Official receipts for the Annex A service fee are mailed to you, or you can pick yours up at:

ETM Tax Agent Office
Unit 101, Saga Centre, 62 Scout Chuatoco St., Quezon City

Reminder: this is a document-preparation aid, not a BIR filing service. We don't file with the BIR or collect the ₱5,000 fee — that goes directly to the BIR.